adz1604
31-08-11, 07:23 PM
Not sure if this is were this should be posted
I am currently in Cairns and have been experiencing a littlte overheating issues with jk crd since leaving Sydney mid July. Normally the temp gauge sits just below half but it was raising up to between half and three quarters. Our first major stop anywhere near a jeep dealer was Darwin so rang and notified them and was advised they could look at it in 3 weeks as they were booked. Next phone call was to jeep assist and they told me they could have it towed and a loan car for a max of 5 days ( after that i had to pay ), but could not have it looked at any earlier than was first advised. Our next destination were there was a jeep dealer was Cairns. So a quick phone call to them was made and they put me through to the service manager, symptoms were explained and he said IF we were to bring it to them they would look at it straight away and NOT to let it get over three quarters, he also gave me plenty of things to check.
So Cairns we are and straight to the Dealer it went for a 40,000 Km service new rear brake pads and check out the overheating. The same day they rang back Viscous fan buggered will be fixed under warranty BUT none in the country 3 week wait on a replacement. So phone calls to jeep customer service ( did not want to no me, told me to sort it out with the dealer ) phone calls to jeep assist ( told me i didn't get it towed so ring customer service )
Rang the Cairns dealer straight back and asked if there was anything they could do to help me and they had allready made plans to remove a new unit off a new car on the lot and fit it to vehicle had a courtesy car for us to do some sight seeing and our car was returned 24 hrs later
So any one needing a service/repairs before or after there trip up i could personaly recommend the cairns dealer
Sorry for the rave but it may help someone out
I am currently in Cairns and have been experiencing a littlte overheating issues with jk crd since leaving Sydney mid July. Normally the temp gauge sits just below half but it was raising up to between half and three quarters. Our first major stop anywhere near a jeep dealer was Darwin so rang and notified them and was advised they could look at it in 3 weeks as they were booked. Next phone call was to jeep assist and they told me they could have it towed and a loan car for a max of 5 days ( after that i had to pay ), but could not have it looked at any earlier than was first advised. Our next destination were there was a jeep dealer was Cairns. So a quick phone call to them was made and they put me through to the service manager, symptoms were explained and he said IF we were to bring it to them they would look at it straight away and NOT to let it get over three quarters, he also gave me plenty of things to check.
So Cairns we are and straight to the Dealer it went for a 40,000 Km service new rear brake pads and check out the overheating. The same day they rang back Viscous fan buggered will be fixed under warranty BUT none in the country 3 week wait on a replacement. So phone calls to jeep customer service ( did not want to no me, told me to sort it out with the dealer ) phone calls to jeep assist ( told me i didn't get it towed so ring customer service )
Rang the Cairns dealer straight back and asked if there was anything they could do to help me and they had allready made plans to remove a new unit off a new car on the lot and fit it to vehicle had a courtesy car for us to do some sight seeing and our car was returned 24 hrs later
So any one needing a service/repairs before or after there trip up i could personaly recommend the cairns dealer
Sorry for the rave but it may help someone out